COVID-19

Since July 11, it is mandatory for both customers and our employees to wear a mask in our car repair store. We therefore ask you to always wear your mask during your appointment. Masks will be available at our reception if you don't have one. We thank you in advance for your cooperation.

We would like to inform  you about the guidelines and measures that have been taken to provide maximum protection for our customers, employees and all other stakeholders during our activities. 

Internal

 All our employees have already been informed about the government’s recommendations regarding personal hygiene and (limited) interpersonal contacts. For this reason, we avoid physical encounters and we wash our hands regularly. As usual, our employees in the workshop wear gloves and we take breaks in shifts to reduce the number of people in one room. Our digital infrastructure makes it possible to maximize outwork. All our shared service employees work from home and we schedule online meetings. In this way, our centres remain open.

External

The guidelines regarding interpersonal contact apply as well to all our external contact points to optimally protect you and our employees.

• Our claim handlers will also wear gloves and their mask during the expertise of your vehicle (if appropriate) and will keep the necessary distance.
• We work as much as possible with digital damage assessments to limit the number of physical encounters.
• We protect the car both during repair and the pick-up (masked steering wheel, disinfection of the door handles, ...).
• We completely clean our replacement vehicles and disinfect them before every rental.

We hope to have informed you sufficiently. We emphasize that we can guarantee the same service and we have made every effort to ensure a smooth and safe passage.